At GlamMode Store, we’re committed to making your fashion journey as seamless and stylish as our collections. Whether you’re shopping for that perfect bikini or a trendy pair of jeans, we want you to feel confident in every purchase.
Shipping Information
Order Processing
We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping (£12.95):
– Delivered via DHL or FedEx
– Estimated delivery: 10-15 business days after dispatch
Free Shipping (Orders over £50):
– Delivered via EMS
– Estimated delivery: 15-25 business days after dispatch
Please note: Delivery times may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.
Returns & Exchanges
We want you to love every GlamMode purchase. If something isn’t quite right, our hassle-free returns policy has you covered.
Our Return Policy
You may return most unworn, unwashed items with original tags attached within 15 days of delivery for a refund or exchange.
Important notes:
- Return shipping costs are the customer’s responsibility
- Original shipping fees are non-refundable
- Items must be in original condition with all tags attached
- For hygiene reasons, swimwear (including bikinis, tankinis and swimsuits) and sports tops are final sale unless faulty
How to Return an Item
Follow these simple steps to process your return:
- Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order with your return request (see template below)
- Wait for Approval: We’ll respond within 2 business days with return authorization and instructions
- Package Your Item: Include the original packing slip or invoice and ensure the item is in its original condition
- Ship Your Return: Send the package to our Liverpool address using a trackable shipping service
Return Shipping
Return to:
GlamMode Store Returns
26 Bold St
Liverpool, GB L1G 1OC
We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Process
Once we receive and inspect your return:
- Refunds will be processed within 5 business days
- Your refund will be credited to your original payment method (Visa, MasterCard, JCB or PayPal)
- Please allow additional time for your bank or credit card company to process the refund (typically 3-10 business days)
Exchanges
We’re happy to exchange items for a different size or color (subject to availability):
- Follow the standard return process above
- Clearly indicate in your email that you’d like an exchange and specify your preferred replacement item
- If the exchange item costs more, you’ll need to pay the difference
- If it costs less, we’ll refund the difference
Note: Exchanges may take 2-3 weeks to process depending on stock availability.
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear GlamMode Customer Care,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Item details:
– Product Name:
– Size/Color:
– Reason for return:
[ ] I would like to exchange for: [Specify size/color if applicable]
I confirm the item is unworn, unwashed and has all original tags attached.
Please provide return authorization and instructions.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a free return and replacement at no cost to you.
For any questions about our returns policy, don’t hesitate to contact our Liverpool-based team. We’re committed to making your GlamMode experience as flawless as our fashion.