At GlamMode Store, we want you to love your fashion choices as much as we do. If you’re not completely satisfied with your purchase, our hassle-free returns policy ensures your shopping experience remains as stylish as our collections.

Our Return Policy

You may return most unworn, unwashed items with original tags attached within 15 days of delivery for a refund or exchange. Please note:

  • Return shipping costs are the customer’s responsibility
  • Original shipping fees are non-refundable
  • Items must be in original condition with all tags attached

Non-Returnable Items: For hygiene reasons, swimwear (including bikinis, tankinis and swimsuits) and sports tops are final sale unless faulty. Please choose these items carefully.

How to Return an Item

Follow these simple steps to process your return:

  1. Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order with your return request (see template below)
  2. Wait for Approval: We’ll respond within 2 business days with return authorization and instructions
  3. Package Your Item: Include the original packing slip or invoice and ensure the item is in its original condition
  4. Ship Your Return: Send the package to our Liverpool address using a trackable shipping service

Return Shipping

We recommend using a trackable shipping service as we cannot be responsible for lost return packages. Return to:

GlamMode Store Returns
26 Bold St
Liverpool, GB L1G 1OC

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB or PayPal)
  • Please allow additional time for your bank or credit card company to process the refund (typically 3-10 business days)

Exchanges

We’re happy to exchange items for a different size or color (subject to availability):

  1. Follow the standard return process above
  2. Clearly indicate in your email that you’d like an exchange and specify your preferred replacement item
  3. If the exchange item costs more, you’ll need to pay the difference
  4. If it costs less, we’ll refund the difference

Note: Exchanges may take 2-3 weeks to process depending on stock availability.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear GlamMode Customer Care, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item details: – Product Name: – Size/Color: – Reason for return: [ ] I would like a refund [ ] I would like to exchange for: [Specify size/color if applicable] I confirm the item is unworn, unwashed and has all original tags attached. Please provide return authorization and instructions. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a free return and replacement at no cost to you.

For any questions about our returns policy, don’t hesitate to contact our Liverpool-based team. We’re committed to making your GlamMode experience as flawless as our fashion.